Shipping Policy

GUARANTEED STANDARD SHIPPING: Standard orders placed before 10AM EST will be shipped within two business days of the date the order was placed. You will receive an email confirmation with UPS tracking details.

GUARANTEED EXPEDITED SHIPPING: UPS 2-day Air expedited orders placed before 10AM EST on regular business days will be shipped on the same day order was placed. Expedited orders placed after 10AM EST will be shipping the next business day.

CONTACT US: If you need to contact one of our customer service specialists regarding a return please don’t hesitate to email us at wehelpu@kaanas.com for any further information you might need. We will attempt to get back to you within 48 hours or sooner. Customer service hours of operation are Monday - Friday 9AM- 6PM EST.

KAANAS is a family doing what we love most and do best; produce high-quality and socially responsible products that marry artisanal and feminine design with classic silhouettes. Intricate textures and quality craftsmanship define our collections. We design the shoes we wear.

For us, it’s a labor of love. It’s more than stitches and seams; it’s about heritage. And relationships. And family. We are four sisters and second-generation shoemakers who grew up running around our mother’s shoe factory, helping our father in his shoe stores.

We lined up the samples along the hallway outside their bedroom and rank-ordered them to our liking. Our opinions were always valued and incorporated into the final selection. No matter the age, we were all part of the design committee and team.
Our mission is to design and manufacture higher-quality products that last longer, in style and nature. We want our customers to feel they are wearing something of value, that many hands collaborated on prior to delivery to them.