What is TryNow

TryNow offers a try-before-you-buy experience.

You can checkou twith up to three pairs and try them at home without being charged. After trying the shoes at home, you can decide which styles you wish to keep and return the rest. You will only be charged for the styles kept.

How does it work?

  1. ADD ITEMS TO YOUR CART - Add items to the cart by selecting the TryNow purchase option on the product page. You can add a maximum of 3 pairs per trial.
  2. CHECKOUT - At checkout, you will NOT be charged but the card will be authorized for the full amount of the order.
  3. TRY AT HOME - The 5-day trial period begins once the package is delivered. At this point you have 5 days to try-on your items at home, decide what to keep, and return the rest.
  4. RETURN - Initiate a return for the item/s you won’t be keeping. Initiate return HERE
  5. PAY - Once the return is received you will be charged for items kept.
  6. PLEASE NOTE – any items kept past the 5-day trial period will be automatically charged.


Why was I charge if  I submitted a return request?

You have 3 business days after the return request is approved to ship the shoes back. If the return tracking # shows no movement after the 3 days, the order will be automatically charged.

I returned all the products, why was I charged?

Shipping charges are not refundable. A $6 return fee will be charged.

What happens if I do not return the shoes after the 5-day trial period?

If a return request has not been submitted on the 6th day (after order has been delivered) the card will be automatically charged.

How many pairs can I add using the TryNow buying option?

Maximum of 3 pairs can be checked out under the TryNow buying option. If more than 3 pairs are checked out under the TryNow buying option, the order will automatically be cancelled.

Why was my order cancelled?

If more than 3 pairs are checked out under the TryNow buying option the order will automatically be cancelled.

Can I use the TryNow buying option for international shipping?

No! TryNow buying option is not eligible for international orders.

What is an Authorization? How will it appear on my statement?

An authorization is a hold TryNow places on the card for the amount of your order. It’s how TryNow ensures that funds can be captured for kept items at the end of a shopper’s trial (it’s just like a hold that hotels or rideshare apps use!).

The way authorizations display on the statement varies by the issuing bank. Typically, authorizations are labeled as “pending” on the statements OR they will not have a date associated with the charge indicating that the charge has not yet been posted.

Why do I have multiple authorizations on their card?

Most credit card holders are subject to a 7-day re-authorization process, which means your card will be re-authorized every 7 days to ensure that the funds are still available to pay for their order. TryNow only holds one authorization at a time, but it can take 24-48 hours for the expired authorization to drop from your statement

Why is the TryNow option not showing up on all products?

Not all products are eligible for the TryNow buying option. Final sale or Pre order items are not eligible for TryNow buying option.

Can I purchase a mix of TryNow items and items that are not eligible for TryNow (preorder items)?

Yes! You will only be charged for the non-eligible items at checkout and

Can I purchase a mix of TryNow items and items that are non-returnable (final sale items)?

Yes!  You will be unable to return the final sale items. You will be charged for the final sale items at check out.