All sale items ending in 0.99 are FINAL SALE and cannot be returned or exchanged.
We want you to be satisfied with your KAANAS purchase. Try out your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund, provided the product follows the below:
- Is in new condition
- Has not been worn or altered – we recommend trying out the shoes on soft surfaces such as a carpet or rug
- Fits the packaging and documentation requirements
- Is returned according to the schedule below
You have 14 days from receiving your order to contact us:
- Using the order 4-digit confirmation number found in your email, visit https://kaanas.myreturnscenter.com/ and follow the return/exchange instructions
- Send your purchase back to us using the UPS pre-paid label provided by email
Sending your package
- Securely repackage your merchandise. Cover or remove the original mailing address labels. NOTE: Please do not use your shoebox as your shipping container
- Ensure the merchandise is properly packaged, using the original stuffing
- Affix the UPS pre-paid shipping label to your package. Please keep a copy of our email with the tracking details of your return
- Once your return arrives back at our distribution center please allow up to 10 business days for us to process your return. You will receive an email confirmation once your return has been processed
REFUND / EXCHANGE INSTRUCTIONS
NOTE: Original shipping charges are not refundable and all refund requests will incur a $6.00 fee for shipping the package back to our distribution facility. This will be deducted from the total amount refunded.
Refunds will be given in the original form of payment if the item is shipped back to our warehouse within 14 days of the date you received your order. All orders returned after these 14 days (and within 30 calendar days of the date order was received) will receive a store credit for future purchases. All orders returned after these 30 days will be returned to the customer.
Once your refund is processed please allow an additional 5 business days for the credit to show up in your bank statement.
GUARANTEED STANDARD SHIPPING: Standard orders placed before 12PM EST will be shipped within two business days of the date the order was placed. You will receive an email confirmation with UPS tracking details.
GUARANTEED EXPEDITED SHIPPING: UPS 2-day Air expedited orders placed before 12PM EST on regular business days will be shipped on the same day order was placed. Expedited orders placed after 12PM EST will be shipping the next business day.
CONTACT US: If you need to contact one of our customer service specialists regarding a return please don’t hesitate to email us at firstname.lastname@example.org for any further information you might need. We will attempt to get back to you within 48 hours or sooner. Customer service hours of operation are Monday - Friday 9AM- 6PM EST.