INSTRUCTIONS for Returns
At KAANAS we understand that ordering shoes online can be a bit intimidating. We’d like to make the experience as easy and stress-free as possible. We only offer full sizes for many styles so we encourage you to order up and down so you have the freedom to pick the right size for you in the comfort of your own home.
Our hope is that our handmade shoes work great for you, but if that’s not the case please contact us at firstname.lastname@example.org so we can process your return request. Returns and exchanges are accepted on items that have not been worn outside or altered. Please contact us within 14 business days of the date you received your order so we can email you a prepaid shipping label for your return.
All sale items ending in 0.99 are FINAL SALE and cannot be returned or exchanged.
Refunds will be given in the original form of payment if the item is shipped back to our warehouse within 14 business days of the date you received your order. All orders returned after these 14 business days (and within 30 calendar days of the date order was received) will receive a store credit for future purchases.
Once your return package arrives back at our distribution center please allow up to 10 business days for us to process your return. Once your refund is processed please allow an additional 10 business days for the credit to show up in your bank account. We will of course, try to process it as quickly as possible.
Please follow instructions below to ensure we can process your return promptly:
NOTE: Please do not use your shoe box as your shipping box
GUARANTEED SHIPPING (Standard, Second Day Expedited)
Standard orders placed before 12PM EST will be shipped within five business days of the date the order was placed. Expedited orders using guaranteed shipping methods (Second day) will begin processing immediately and are guaranteed to arrive by the date indicated during the checkout process.
If you need to speak to one of our customer service specialists please don’t hesitate to email us at email@example.com for any further information you might need. We will attempt to get back to you within one business days or sooner.