All sale items ending in 0.99 are FINAL SALE and cannot be returned or exchanged.

We want you to be satisfied with your KAANAS purchase. Try out your purchase in the comfort of your own home and let us know straight away if you would like a different size or a refund, provided the product follows the below:

  • Is in new condition
  • Has not been worn or altered – we recommend trying out the shoes on soft surfaces such as a carpet or rug.
  • Fits the packaging and documentation requirements
  • Is returned according to the schedule below 

US Returns and Exchanges: You have 14 days from receiving your order to contact us: 

Using the order confirmation number, typically a  4 or 5-digit number that can be found in the order confirmation email or next to P/O Number on the pick ticket, visit https://kaanas.myreturnscenter.com/ and follow the return/exchange instructions. Make sure to use the email used to make the purchases.

      1. Send your purchase back to us using the UPS pre-paid label provided by email.

      Sending your package 

      1. Securely repackage your merchandise. Cover or remove the original mailing address labels. NOTE: Please do not use your shoebox as your shipping container
      2. Ensure the merchandise is properly packaged, using the original stuffing
      3. Affix the UPS pre-paid shipping label to your package. Please keep a copy of our email with the tracking details of your return
      4. Once your return arrives back at our distribution center, please allow up to 10 business days for us to process your return. You will receive an email confirmation once your return has been processed

      REFUND / EXCHANGE INSTRUCTIONS

      NOTE:  Original shipping charges are not refundable, and all refund requests will incur a $6.00 fee for shipping the package back to our distribution facility. This will be deducted from the total amount refunded. Refunds will be given in the original form of payment if the item is shipped back to our warehouse within 14 days of the date you received your order All orders returned after these 14 days (and within 30 calendar days of the date order was received) will receive a store credit for future purchases. All orders returned after these 30 days will be returned to the customer.

      Once your refund is processed please allow an additional 7 business days for the credit to show up in your bank statement.

      NOTE: Returns of exchanged orders will be eligible for store credit only and cannot be exchanged again.

       

      INTERNATIONAL RETURNS / EXCHANGES

      NOTE: International orders are not eligible for exchanges

      Return Instructions

      • We are currently not offering exchanges for international orders. 
      • At this time, we do not provide return labels for international returns. Please follow the instructions below to start the process for your return:
      1. Send your package to the following address:
      2. KAANAS C/o KGL: 9901 NW 106th St #18, Medley, FL 33178, United States
      3. Once tracking information is available please send the following information to info@kaanas.com
      4. Name
      5. PO#
      6. Tracking #
      7. If the item received does not meet our requirements the package will be returned to the customer. 

       

      To ensure your return arrives safely at our warehouse, please follow the instructions below. 

      1. Securely repackage your merchandise. Cover or remove the original mailing address labels. NOTE: Please do not use your shoebox as your shipping container.
      2. Ensure the merchandise is properly packaged, using the original stuffing.
      3. Affix the shipping label to your package. 

      Once your return arrives back at our distribution center, please allow up to 14 business days for us to process your return. You will receive an email confirmation once your return has been processed

       

      Refunds will be given in the original form of payment if the item is shipped back to our warehouse within 14 days of the date you received your order All orders returned after these 14 days (and within 30 calendar days of the date order was received) will receive a store credit for future purchases. All orders returned after these 30 days will be returned to the customer.

      Once your refund is processed please allow an additional 7 business days for the credit to show up in your bank statement.

      CUSTOMS & DUTIES

      Customs and Duties will be calculated and displayed at checkout as part of the shipping charges.  Please save your receipt for future reference. 

      COVID SHIPPING AND RETURNS UPDATE

      All orders continue to be packed and shipped within 1-5 business days, following the date of purchase. Our shipping carriers are unfortunately experiencing delays in processing and delivering parcels. 

      ROUTE SHIPPING INSURANCE

      KAANAS is not responsible for the loss or theft of packages once they have been delivered. We recommend opting into Route Shipping Insurance to help ensure your order is protected, in the instance that it becomes lost-in-transit, stolen, or damaged during shipping. 

      All claims must be submitted through the Route App, claims.route.com, or the Route confirmation email following your purchase. If you are having trouble submitting a claim, reach out to us at info@kaanas.com, and our team would love to help!

      Please Note: Route Shipping Insurance will not be refunded or reimbursed for returned orders